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Why maids4U ?
At maids4U we understand you have a wide range of choices of supplier and we also understand that we will not be suitable for everyone, so what is it that makes us different?
RELIABILITY
- Established systems and processes deliver high standards time after time
- Dozens of written testimonials and over 250 satisfied local repeat customers
- Local family run business – living and working in the area we understand the importance of our reputation. We don’t let our customers down!
PEACE OF MIND
- All staff fully police checked and vetted by Disclosure Scotland
- References always taken before hire
- Public liability and fidelity bonding insurance
- Secure key holding system
CONSISTENT, EXPERIENCED & FRIENDLY STAFF
- Conscientious long term employee/permanent staff – we don’t use temporary staff or sub-contractors
- Extensive training program and certification process
- Work in teams of two for security and safety – we can move furniture, work at heights and do the jobs others can’t.
- You will get the same team every time wherever possible – builds consistency and trust
- Peer checks of each room then Team Leaders check the job at the end.
- Regular supervisor/management checks to maintain standards
CUSTOMER FOCUS
- Our responsiveness is second to none – we guarantee a response within 24 hours to all customer service requests.
- Courteous, friendly, and knowledgeable staff who understand that our jobs depend on customer satisfaction
- More than 90% of our business is repeat and we have more than 150 regular clean customers who rely on us on a weekly, fortnightly or monthly basis
- Services tailored to your individual requirements and flexible to your changing circumstances. We do not tie our customers in with contracts or minimum durations – if you are happy we know you will stick with us
- Detailed work orders produced for each clean which allow flexibility and customisation. If things change we can respond efficiently and reliably
- We recognise that we are not the lowest price provider and we don’t want to be. If you are focused on hourly rates we are probably not the best choice for you. Instead we offer a cost effective, results based solution.
- We don’t clock watch and we won’t cut corners because no matter what you are paying for your cleaning service it needs to be right.
- We are so confident in our processes and our staff that we offer a 100% no quibble guarantee on everything we do – if it’s not right we fix it and if we can’t get it right within 72 hours you’ll get a full refund
If we ever fall short of your expectations, we want to know so we have a chance to put things right. Please email kenny.gall@maids4U.co.uk with any concerns or suggestions as to how we do things better
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